{"id":10696,"date":"2025-11-02T14:20:46","date_gmt":"2025-11-02T14:20:46","guid":{"rendered":"https:\/\/crystalgallery-ae.com\/return-and-refund-policy\/"},"modified":"2025-12-29T13:48:04","modified_gmt":"2025-12-29T13:48:04","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/crystalgallery-ae.com\/en\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10696\" class=\"elementor elementor-10696 elementor-10312\">\n\t\t\t\t<div class=\"elementor-element elementor-element-382fa00 e-flex e-con-boxed e-con e-parent\" data-id=\"382fa00\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b25ad0f e-con-full e-flex e-con e-child\" data-id=\"b25ad0f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-066224d elementor-widget elementor-widget-heading\" data-id=\"066224d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return and Refund Policy\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24ee6bb elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"24ee6bb\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcc14ab elementor-widget elementor-widget-text-editor\" data-id=\"bcc14ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><b class=\"\">Right to Cancel:<\/b><span class=\"\"> According to consumer protection laws, you have the right to cancel your order within 14 days from the date of receiving your goods.<\/span><span class=\"\"> This gives you the ability to request a refund if you change your mind or if the product does not meet your expectations.<\/span><\/li><li><b class=\"\">How to Request a Refund:<\/b><span class=\"\"> To request a refund, please contact our customer service team via email <span style=\"color: #222222; font-family: monospace;\"><span style=\"background-color: #e9ebec;\">email<\/span><\/span><\/span><span class=\"\">or phone number <\/span><code class=\"\">+num<\/code><span class=\"\">within 14 days of receiving your order.<\/span><span class=\"\"> You will need to provide the order number and reason for return.<\/span><\/li><li><b class=\"\">Refund Conditions:<\/b><span class=\"\"> Products must be returned in their original condition, unused, and in the original packaging.<\/span><span class=\"\"> The customer bears the return shipping costs unless the product is defective or damaged upon arrival.<\/span><\/li><li><b class=\"\">Refund Process:<\/b><span class=\"\"> Once we receive the returned product, we will process your refund request within 5 business days.<\/span><span class=\"\"> The refund will be issued to the original payment method used for the purchase.<\/span><\/li><li><b class=\"\">Exceptions:<\/b><span class=\"\"> Some products may not be eligible for refund (such as sealed products that have been opened, or customized products).<\/span><\/li><li><b class=\"\">Contact Us:<\/b><span class=\"\"> For any questions, feel free to contact us via <a href=\"https:\/\/www.instagram.com\/dubai__swords?igsh=c2kyeGhneDhibHhz&amp;utm_source=qr\"><span style=\"color: #222222; font-family: monospace;\"><span style=\"background-color: #e9ebec;\">email<\/span><\/span><\/a><\/span><span class=\"\">, phone\/WhatsApp <\/span><code class=\"\">+number<\/code><span class=\"\">, Instagram<span style=\"color: #222222; font-family: monospace;\"><span style=\"background-color: #e9ebec;\">email<\/span><\/span><\/span><code class=\"\">.eg<\/code><span class=\"\">, or Facebook<\/span><span class=\"\">.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy Right to Cancel: According to consumer protection laws, you have the right to cancel your order within 14 days from the date of receiving your goods. This gives you the ability to request a refund if you change your mind or if the product does not meet your expectations. How to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10696","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/crystalgallery-ae.com\/en\/wp-json\/wp\/v2\/pages\/10696","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crystalgallery-ae.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/crystalgallery-ae.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/crystalgallery-ae.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/crystalgallery-ae.com\/en\/wp-json\/wp\/v2\/comments?post=10696"}],"version-history":[{"count":4,"href":"https:\/\/crystalgallery-ae.com\/en\/wp-json\/wp\/v2\/pages\/10696\/revisions"}],"predecessor-version":[{"id":10897,"href":"https:\/\/crystalgallery-ae.com\/en\/wp-json\/wp\/v2\/pages\/10696\/revisions\/10897"}],"wp:attachment":[{"href":"https:\/\/crystalgallery-ae.com\/en\/wp-json\/wp\/v2\/media?parent=10696"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}